Refund Policy
Last updated October 3, 2026
Subscription and cancellation
Pro Pilot enrollment is currently closed. When available, the checkout page shows the subscription price, taxes and billing schedule before payment. Cancel renewal from Your account; access normally continues until the paid period ends. Account deletion does not cancel renewal.
Requesting a refund
For a duplicate charge, billing error or paid service that did not work as described, contact us promptly with the order reference and a description of the problem. Do not send card numbers. We review requests with Pancake, the payment provider. Refund eligibility can depend on the purchase, usage and mandatory consumer rights; this policy does not exclude statutory remedies or withdrawal rights.
Processing and account access
An approved refund is returned through the original payment method according to the provider’s processing time. We synchronize confirmed refunds from verified payment notifications. A fully refunded current billing period loses paid access; partial refunds, older-period refunds, and refunds of duplicate charges with a remaining valid payment preserve current access. failed or canceled rewrite requests do not consume your allowance.